Free one year Premier subscription

[Ralphyman]

Hello,

Long time Arlo user, got a 4 set Ultra system and upon installing got notified that my one year free premium subscription was now active.. all good so far..
Upgraded to Elite to benefit from the 4K storage and was quite surprised to pay for the full price immediately..

Shouldn’t there be some kind of rebate accounting for the one year free Premium plan?

[ShayneS]

Hi @Ralphyman

I will be reaching out to you via PM with further details.

[Whythefus]

I have same question re new purchase of ultra cameras with the one year free smart and the elite 4K cameras needing elite to utilize their usefulness 

[Whythefus]

I have same inquiry

[ShayneS]

@Whythefus

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support