Canadian Customer Can't Pay for Subscription

[Retired_Member]

So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information.  Why can't I change this?  Please help!

Sincerely,

A frustrated owner

[StephenB]

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@Retired_Member wrote:

So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information.  Why can't I change this?  Please help!

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Did you create your account in the US?

[Retired_Member]

Perhaps I did and there was no choice to change countries. I can’t recall. 

[StephenB]

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@Retired_Member wrote:

Perhaps I did and there was no choice to change countries. I can’t recall. 

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If you did that, then the best thing to do is remove your cameras and any other Arlo gadgets from your account, delete the account, and then create a new one.

I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - in case they know of another option.

[JamesC]

If the account was created using a VPN or in the US, that is why you're experiencing this behavior. The solution is as StephenB suggests, open a new account while in CA and be sure no VPN is active when creating the account.

JamesC

[Retired_Member]

Is there any way to remove my account completely and start from scratch?

Reason: I have only one email address and want to keep it that way.  Please let me know.

[JamesC]

Gaber1983,

Take a look here for instructions: https://kb.arlo.com/000062615/How-do-I-close-or-delete-my-Arlo-account#:~:text=Tap%20in%20the%20Arlo...

JamesC