Canadian Customer Can't Pay for Subscription
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So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information. Why can't I change this? Please help!
Sincerely,
A frustrated owner
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@Gaber1983 wrote:
So I've been trying to pay for a subscription and when I go to the billing it only shows United States when inputting my credit card information. Why can't I change this? Please help!
Did you create your account in the US?
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Perhaps I did and there was no choice to change countries. I can’t recall.
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@Gaber1983 wrote:
Perhaps I did and there was no choice to change countries. I can’t recall.
If you did that, then the best thing to do is remove your cameras and any other Arlo gadgets from your account, delete the account, and then create a new one.
I'm tagging the mods - @JamesC , @BrookeN , @ShayneS - in case they know of another option.
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If the account was created using a VPN or in the US, that is why you're experiencing this behavior. The solution is as StephenB suggests, open a new account while in CA and be sure no VPN is active when creating the account.
JamesC
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