Can't subscribe to a plan and can't enter credit card details

[rangeva]

I want to subscribe however the subscribe button is disabled. I figured it's because you don't have my card details, but when I try to set it up I get the following screen nothing happens. The same problem appears in the app, when I try to edit my details there.

Any suggestions

[Buckdaddy]

That’s my problem too! Ugh

[BonSP]

Serious suggestion, return your cameras is you can. Read through all the “smart (hahaha) plans” Forums. There seems to be nothing but problems from the arlo sinking ship. Most of the complaints aren’t from new users, they are from some of the heavily $$$$ invested users.

[ShayneS]

Hi @rangeva

May I ask which country you currently use your Arlo system?

[rangeva]

Israel

[StephenB]

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@rangeva wrote:

Israel

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The list of countries is here: https://kb.arlo.com/000062249/Where-is-Arlo-Smart-available

Unfortunately, Israel isn't on it.

[rangeva]

I assume the same goes the CVR Plan?

[StephenB]

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@rangeva wrote:

I assume the same goes the CVR Plan?

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Unfortunately, yes.

[oakleyman1]

I have the same problem, tried 5 different cards, using iphone, ipad, surface, dell laptop, chrome and IE.  All same error

[ShayneS]

Hi @oakleyman1

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

[oakleyman1]

So far, I’ve spent at least 3 hours on hold both for chat and on phone. I’ve spoken to 3 different people today. No progress yet. Think there are 7 different case numbers, not sure how they are initiated, not spoken to anyone in Arlo 7 times. Never worked so hard and long to try and pay my $9.99. 

[ShayneS]

Hi @oakleyman1

I have escalated your case & the new case number is: 41496350