Arlo subscription not working says I need to enroll when already paid

[Tracylacy2005]

Need help

[michaelkenward]

Need more information.

What Arlo system?

What are you doing?

[Tracylacy2005]

It’s an Arlo pro
I’m already paying for the smart notifications but we I updated the app and charged my camera it’s gone and when I go on it to add the camera it’s telling me user needs to enrol

[JessicaP]

Hey Tracylacy2005,

Just to be sure, are you seeing your camera on the "Devices" section on the Arlo app? Are you also experiencing this issue on the web client on your computer? If so, could you provide a screenshot that shows the error "User needs to enroll"?

[Tracylacy2005]

Yes I can see them in devices

[JessicaP]

Thanks for providing the screenshot. I would suggest to contact the Support Team to further investigate this issue. You'll find several ways to contact support in the provided link.