Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo smart subscription - wont accept credit card. Says "must enter credit card" in red text.

Reply
Discussion stats
  • 5 Replies
  • 91 Views
  • 0 Likes
  • 3 In Conversation
Highlighted
Aspirant
Aspirant

I am trying to get a Smart subscription (trial first but tried normal as well) activated and when I enter my credit card details it still says "must enter credit card" in red text.

Have tried multiple cards of different types and it makes no difference. It seems it doesnt recognise that a card number is entered?

Highlighted
Guru Guru
Guru

I've found that each time I have to enter info I have to re-enter the CC number completely, even though it appears to be saved.

Highlighted
Aspirant
Aspirant
I have tried entering the card and re entering and it has made no difference.
Highlighted
Guru Guru
Guru

@XIX wrote:
I have tried entering the card and re entering and it has made no difference.

Make sure all the fields on the form are correctly filled out.  If I remember correctly it will silently reject if there's something missing.  Though it's been a while, so I might be wrong on that.

Highlighted
Aspirant
Aspirant
Everything is entered and reentered correctly, it simply says "you must enter a credit card number" and that error remains and it wont allow to complete the payment info.
Highlighted
Guru Guru
Guru

If trying the app and multiple browsers provides the same problem, use the Contact Support link at the bottom here.

Discussion stats
  • 5 Replies
  • 92 Views
  • 0 Likes
  • 3 In Conversation