Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo smart - manage cameras does nothing

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Guide
Guide

I have an arlo smart subscription - the 'manage camera' button does nothing (app, any browser I try) and it says that I have 

0 of 2 camera(s) participating. 
 
I have the original cameras whatever model number they might be...
 
Suggestions? 
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Arlo Moderator
Arlo Moderator

Hi @Charlesknight

 

It appears you have the basic plan. If you would like the cameras to participate in smart features you would have to upgrade the subscription plan.

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Guide
Guide

If that is the case why does it say the plan expires on the 24th November? 

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Arlo Moderator
Arlo Moderator

Which subscription are you paying for? Do you mind sending me a direct message with your primary email you used when creating your account? 

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Aspirant
Aspirant

I have this same problem. I’m being charged monthly and it says, “0 of 4 camera(s) participating.” Went on vacation and just noticed.11 months of paying for a service that has not worked. SMH

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
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Arlo Moderator
Arlo Moderator

Hi @tcfc

 

Do you mind Direct messaging me with your Admin email you used when setting creating your account?

Discussion stats
  • 5 Replies
  • 127 Views
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