Arlo|Smart Home Security|Wireless HD Security Cameras

Smart subscription using VPN outside of USA

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Tibortj Aspirant
Aspirant
I’m living in Saudi Arabia and I recently replaced my old Arlo hub with the new smart hub and add a 4K camera. I am using an express VPN router set to a USA location. However I still cannot subscribe to any of the plans and the free plan is not even offered.

The representative on the chat support suggested I need to take the system back to the US and set it up there first and make the subscription.

This doesn’t seem to make any sense because the VPN router should spoofing a USA location and should work I think. Appreciate any advice
Model: VMB5000 | Arlo Ultra SmartHub
Moobin Aspirant
Aspirant

This is exactly the same problem I have. Exept that I am based in Thailand. Any chance to get a could storage working ?

Guru jguerdat Guru
Guru

I'm certainly no expert in this field but how did you set the system up while using the VPN or without? That may be the basis of your issue - the location where the system was set up in the first place.

Tibortj Aspirant
Aspirant

Hi, @jguerdat I was not running through the VPN during initial set up. I never had to use the VPN before on the old base station so didn’t even think of it.

When I called support, they said smart hub plans weren’t supported in Saudi Arabia and then I needed try to set them up again in the USA under a different email. That seemed ridiculous because my VPN will spoof the USA IP so I uninstalled and tried to set everything back up through the VPN but it did not work.

One thing I didn’t try was to create a new email and Arlo account and then try to add the devices to that through the VPN.

I also think I heard some thing that The devices are permanently locked to the country they are initially set up in, and you can’t change those settings. I guess If this is true, and I’ll need to return everything to Amazon and have them replace with a new set.

Guru jguerdat Guru
Guru

I don't believe that it's the system that's locked to a country but perhaps your account. Thus, removing all devices from Settings, My Devices and using a second account/email while your VPN is active should work. Note that the VPN would have to be between your router and the server and not on your phone or computer since those devices have to be on the same network as the system you're setting up.

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