Arlo smart - manage cameras does nothing

[Charlesknight]

I have an arlo smart subscription - the 'manage camera' button does nothing (app, any browser I try) and it says that I have 

0 of 2 camera(s) participating. 

I have the original cameras whatever model number they might be...

Suggestions? 

[ShayneS]

Hi @Charlesknight

It appears you have the basic plan. If you would like the cameras to participate in smart features you would have to upgrade the subscription plan.

[Charlesknight]

If that is the case why does it say the plan expires on the 24th November? 

[ShayneS]

Which subscription are you paying for? Do you mind sending me a direct message with your primary email you used when creating your account? 

[tcfc]

I have this same problem. I’m being charged monthly and it says, “0 of 4 camera(s) participating.” Went on vacation and just noticed.11 months of paying for a service that has not worked. SMH

[ShayneS]

Hi @tcfc

Do you mind Direct messaging me with your Admin email you used when setting creating your account?

[tcfc]

I've been paying for a Smart Alert Subscription for almost a year. But I have yet to receive any alerts. I don't get them because I can't seem to add cameras. It says 0 out of 4 cameras are subscribed. But when I click to try to add, nothing happens. I am receiving at a discount. Therefore, I don't want to unsubscribe and subscribe again. Which is a solution I believe I read somewhere. What is an alternative so I don't lose the discount? Or is this impossible and I need to go with cameras from a different company.  Because at this point, I feel that is the way to go.