Arlo app crashing on my iOS device
I have reinstalled app over and over nothing seems to fix the issue. I need to have access to my cameras!!
The Arlo development team is currently investigating this issue where some users are experiencing their Arlo iOS app crashing at startup. We will provide an update as soon as we have more information to share with the community.
I am at my wits end here. My arlo app will no open on my iPhone xr! It crashes as soon as i open it! I have tried everything and I mean everything. I have deleted and re added the app, offloaded the app and even did a factory reset to my iPhone. I have called apple and they say it is arlo and arlo says it is apple. Is anyone else having these issues! I can open it on my iPad and another iPhone xr and from the computer! It just wont work on my phone!
It is weird that it works on one Iphone XR and not the other XR so probably something with that phone.
There is another update in the works to address those still having problems but not sure when. Everything you tried is what I would have done.
My IPhone is running IOS 13.7, with Arlo app 2.19.2.
We compared my app settings to my wife’s phone and there are some differences in the available options. IE her phone has a Bluetooth selection within the App.
When it was crashing, the IOS settings screen did not show the Arlo app at all — it was missing and that seemed wrong. Once I got that screen of camera recordings to stay up and not crash (somewhat by random icon clicks), the Arlo app was back in the IOS settings again. I suspect some path may not be initializing he Arlo app in the Apple settings correctly or completely. This is with the 2.19.2 version of the app, iPhone 11. IOS 13.2.2
I followed suggestions to delete and reinstall and/or delete restart and re-install. Nothing works and I need a fix thanks.
Latest version from AppStore
I had an old Samsung Galaxy tab which was running the Arlo legacy app and despite some minor connectivity issues it worked perfectly fine for what I needed. (I was using it as a Baby monitor for my Arlo Baby camera).
One day, I was told the legacy app was no longer supported and that I would have to turn on two-step verification which was not possible on the old device. Fine, i figured it was time to upgrade the old tablet anyway (despite all the other apps were still usable on it - Youtube etc.) so I went and got myself a brand new iPad mini (5th Generation) running iOS 13.4.1.
I downloaded the Arlo app (which works fine on my android phone) onto the iPad and set it up. It is fine, I get through the set up smoothly. Then I open up the app and lo and behold it crashes.
I uninstall and reinstall (several times) but to no avail.
My question is: what do I do now? Is my baby's (and mine) well-being at the mercy of people who can't roll out a fully functioning app before unsupporting the old one? Was it a mistake to spend so much money on a new device for an app to crash on it?
Sympathy is most welcome. It seems that I would be too optimistic to expect any sort of solution if any of the other forum threads are anything to go by,