Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo - What a Joke!!!

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ndeason123
Tutor
Tutor
1) had the smart premier 10 camera plan.
2) bought additional cameras
3) logged into my account
4) received popup message asking me to activate the 11th camera for 1.49 a month.
5) I knew I only had a 10 camera plan. Decided to add the camera.
6) Did so and everything other than the new camera disappeared and my plan was gone.
7) called Arlo and got nowhere!!
😎 they forced me to buy into new plan with only 5 cameras then 1.49 each additional camera
9) No refund offered for annual plan I have already paid for
10) no choice but to buy new plan as two properties are protected with my Arlos
11) Your biggest supporter is done!!!!!!!!!!!!!!!!!!!
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ShayneS
Arlo Moderator
Arlo Moderator

Hi @ndeason123

 

I have escalated this issue & customer support will be contacting you as soon as possible.