Failure of auto subscription of smart premier 1 yr plan

[rbenn87]

Model: VMB5000r5 (5 camera costco package)

Firmware: 1.15.01_244_c345a43

Environment: Home resident

Case number: 41313024

I must say I am highly disappointed by the customer service I received when I called. I love the cameras but the customer service was so terrible I am considering returning the cameras and seeking service from one of your competitors. I set up my cameras, updated all firmware and registered. I received an email stating that my 1yr arlo smart plan is automatically applied however when I look into the subscription tab under my account its states no arlo smart plan yet. I called spoke to numerous different representatives was placed on long holds (exceeding 20 minutes) while receiving no help at all and then being told that I will be called back (which never happened) or transferred to someone else who can not help me.

[ShayneS]

@rbenn87

Has your personal account been debited for the 1 year subscription?

[rbenn87]

No, I bought the 5 camera pack from Which is suppose give me a year subscription for free

[ShayneS]

@rbenn87

I have escalated your case & Customer Support will be reaching out to you as soon as possible. 

[rbenn87]

I have been given a new case #41337857 which has been escalated per an email i received  (see content below) on tuesday it is now Sunday and I haven't  gotten a word back or anything very disappointed in services I will be returning cameras and looking at your competitors :

Hello Rashane,

Thank you for using our online portal. We have created a new case #41337857 for your request and assigned it to our support team.

An Arlo Support expert will review your query and respond within 1-2 business days.

Case Description
Community Complaint - Rashane Bennett

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Thanks,
Arlo Support