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Arlo Smart Premier will I need to cancel my current subscription to get the free 1 year with Ultra?

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  • ‎2019-06-19 09:49 AM
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DominoDev
Initiate
Initiate
‎2019-06-19 09:49 AM

I currently have a Pro 2 system with an Arlo Smart Premier subscription.  I just ordered a 2 camera Ultra package.  It is my understanding that the Ultra packages include a free year of Arlo Smart Premier service.  Will I be able to use that since I already have a subscription or will I need to cancel my current subscrition?

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jguerdat
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‎2019-06-19 10:49 AM

My understanding is that if you want to use your existing account you must cancel any subscriptions to get the free one year Ultra package. Otherwise you would need to create a new account for the Ultra system.

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