Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Arlo Smart Notification Issues

I am subscribed to Alro Smart Premier and have set alerts to notify me only when a person is detected. . It had been working well for a few months but for the last few days I've been recieving alert notifcations due to all motion detected. Now my phone is being filled with alerts that I had filtered off. Arlo smart notications are not working properly.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 5 of 238
Initiate

Smart notifications

Ever sense my due date on my Arlo smart . My Camera won’t detect people it gives me notifications for everything. .
Model: VMC3030 | Arlo Wire-Free Camera
Message 1 of 238
Guide

Arlo Pro 2 started sending motion notifications even though it's turned off under Arlo Smart

Both of my cameras started sending motion notifications to my phone, even though this feature is checked off under Arlo Smart Notifications Settings. Only Person notifications are checked. I haven't changed these settings since I set up the cameras a few weeks ago, and it had been working great until this morning. Now I'm getting flooded by motion notifications (in addition to getting Person notifications, which were the only notifications I was getting until now).

Is anyone else experiencing this issue? Can you help?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 2 of 238
Initiate

Arlo Smart Notifications

There’s problems with the smart notifications and motion sensor on the Arlo pro and Arlo pro 2. I keep receiving notifications of vehicles and audio even with the option off. In addition, the cameras will not trigger the recording when motion is detected.
Model: VMB3000 | Arlo Base Station, VMC3030 | Arlo Wire-Free Camera
Message 3 of 238
Initiate

Re: Smart notifications

Im haveing the same issue, if set on the app for people notifications not motion bit sends me notifications for everything
Message 4 of 238
Highlighted
Apprentice

Re: Alro Smart Notification Issues

Same here.

Message 6 of 238
Guide

Notifications

I receive notifications for motion even though I have people selected.
Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 7 of 238
Initiate

Re: Notifications

I am having the same issue with my Arlo Pro system. I have ARLO SMART and just "People" selected, but I am getting notified every time motion is detected. Need a fix ASAP!

Message 8 of 238

Re: Notifications

This feature has been working for me since launch but today I’m starting to also get alerts for motion when I have “person” selected. Let’s email support.
Message 9 of 238
Tutor

Re: Arlo Smart Notifications

Same! About two days ago my Arlo Pro 2 cameras started alerting me for anything that they detect - cars, cats, and people. It's really annoying as I have one camera facing the street that I had to adjust the activity zones for to stop it. I've tried restarting the base and turning the cameras on and off. Plus I've triple checked the settings to make sure they're set to only alert on people. I'm starting to smell a bug in their latest firmware...

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 10 of 238
Guide

Smart notifications pushing motion alerts

I’m using the Arlo Pro 2, and smart notifications are now broken. It used to only push Person alerts, but now it pushes motion alerts as well (labeled Motion in title). I toggled the Other option in Smart Notifications back on and off again a few times, saving and using in between. Still didn’t fix it. Other camera works ok. This started when main camera started to ask me if an identified movement was a person or other.
Message 11 of 238
Tutor

Re: Smart notifications pushing motion alerts

Same thing started happening with me in the last day or two.  But there was nothing that I can tell caused anything to start going wrong.  I haven't changed anything with the settings in months - I've have notifications setup to only push persons detected for a long while, but now getting push alerts for everything even regualr motion detection.  I called support (India) sat on the phone for 38 minutes with someone who barely speaks English.  He proceeded to tell me I need to turn my sensitivity down to 40%.  This did not fix it and it makes no sense as to why he would even suggest that.  When I told him it still sends a push notification for my dog running around in the yard, he told me to turn off my alerts.  What a freaking joke!!  Their support staff don't even know how their product works or how to troubleshoot.  I got even more frustrated when he said he would have to place me on hold for 30 minutes to escalate the issue and I didn't have time to wait so I hung up.  I pay for their service so I can stop getting alerts on non-person motion detection and now it's broken -- they won't acknowledge it. 

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 12 of 238
Initiate

Re: Alro Smart Notification Issues

Same scenario
Message 13 of 238
Tutor

Re: Alro Smart Notification Issues

Same thing started happening with me in the last day or two.  I haven't changed anything with the settings in months - I've have notifications setup to only push persons detected for a long while, but now getting push alerts for everything even regualr motion detection.  I called support (offshore) sat on the phone for 38 minutes with someone who barely speaks English.  He proceeded to tell me I need to turn my sensitivity down to 40%.  This did not fix it and it makes no sense as to why he would even suggest that.  When I told him it still sends a push notification for my dog running around in the yard, he told me to turn off my alerts.  What a freaking joke!!  Their support staff don't even know how their product works or how to troubleshoot.  I got even more frustrated when he said he would have to place me on hold for 30 minutes to escalate the issue and I didn't have time to wait so I hung up.  I pay for their service so I can stop getting alerts on non-person motion detection and now it's broken -- they won't acknowledge it. 

Message 14 of 238
Guide

Re: Smart notifications pushing motion alerts

The iOS updated recently, and I suspect they hav me bugs to work out. Also noticed the brand new “is this a person” pop up shows a grey screen with a little white box instead of an image preview, on both iPhone X and 7. I’m hoping that an app update will fix it. Thanks for letting me know I’m not alone!
Message 15 of 238
Initiate

Re: Alro Smart Notification Issues

I just got off of support chat with Arlo. They said it's an ongoing issue and their engineering staff are looking into it. No eta of a fix.
Message 16 of 238
Tutor

Re: Alro Smart Notification Issues

Tossing my hat into the ring too, this started happening to me. I was pretty happy with my Arlo cameras until this.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
Message 17 of 238
Apprentice

Re: Alro Smart Notification Issues

Little by little stuff stops working that was the reason to buy the system in the first place. This is now borderline fraud as we all pay for the "SMART" Notifications and NEITHER do these "SMART" Notifications arrive in a timely manner anymore, NOR are they actually "SMART" Notifications anymore as advertised. You cannot even take cameras out of the "SMART" zone anymore to get the old fashioned Notifications which are still instant, because that doesn't work anymore either! WTF is wrong with you Netgear???

We all should get back the monthly subscription fees because we do not get what we paid for!

Message 18 of 238
Arlo Employee

Re: Arlo Smart Notification Issues

Hello all,

 

We are aware that some Arlo Smart subscribers who have enabled the Person Detection feature are receiving additional notifications. Our team is working to resolve this issue as soon as possible.

 

-The Arlo Team

Message 19 of 238
A-C Initiate
Initiate

Re: Arlo Smart Notification Issues

Please make sure the support team knows this and communicates it to subscribers. I spent over two hours communicating with the support team only to have no results and no response back.
Message 20 of 238
Guide

Re: Arlo Smart Notification Issues

I might have found a fix... I went into the camera settings
(Settings/my devices / Pick camera) and toggled it off. Left it off for several hrs or so. Then when I toggled it back on, working again!
Message 21 of 238
Guide

Re: Arlo Pro 2 started sending motion notifications even though it's turned off under Arlo Smart

I might have found a fix... I went into the camera settings
(Settings/my devices / Pick camera) and toggled it off. Left it off for several hrs or so. Then when I toggled it back on, working again!
Message 22 of 238
Guide

Re: Arlo Smart Notifications

I might have found a fix... I went into the camera settings
(Settings/my devices / Pick camera) and toggled it off. Left it off for several hrs or so. Then when I toggled it back on, working again!
Message 23 of 238
Guide

Re: Notifications

I might have found a fix... I went into the camera settings
(Settings/my devices / Pick camera) and toggled it off. Left it off for several hrs or so. Then when I toggled it back on, working again!
Message 24 of 238
Arlo Moderator

Re: Arlo Pro 2 started sending motion notifications even though it's turned off under Arlo Smart

elwoodj,

 

Have you tried to reboot your base station & remove/re-insert the batteries in the camera?

Message 25 of 238