Arlo Base online but cannot connect

[giuseppepesce]

Hi,

my Arlo base and camera were just working fine. Suddenly the app says that the station is offline.

I tried to rest the system and the station shows the internet LED green but the app still sees is offline.

What can I do?

Thanks

[TomMac]

test the system on a PC with a browser  (https://arlo.netgear.com/) to see if it's the app or the system

[giuseppepesce]

Thanks for the quick reply.

Yes, it's the same on the app and on the browser of the PC.

[TomMac]

The next easy thing to do is a power button reboot...off then on, wait about 2-3 mins to come back online

[giuseppepesce]

i did it and unfortunately nothing changed.

[ShayneS]

giuseppepesce,

What are the status LEDs displaying on the base station after you rebooted it?

[giuseppepesce]

Hi,
First 3 LEDs are fixed green: power, internet and cameras..

[ShayneS]

giuseppepesce,

Have you checked over WIFI or cellular data?

[giuseppepesce]

My internet provider updated the router firmware without letting me know and therefore the porta were blocked.
I checked and open the ports so now everything works well.
Thanks for the help and support.

[ShayneS]

giuseppepesce,

You are welcome!