Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Base online but cannot connect

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giuseppepesce
Aspirant
Aspirant

Hi,

my Arlo base and camera were just working fine. Suddenly the app says that the station is offline.

I tried to rest the system and the station shows the internet LED green but the app still sees is offline.

What can I do?

Thanks

Model: VMS3330|Arlo Smart Home
TomMac
Guru Guru
Guru

test the system on a PC with a browser  (https://arlo.netgear.com/) to see if it's the app or the system

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Morse is faster than texting!
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giuseppepesce
Aspirant
Aspirant

Thanks for the quick reply.

Yes, it's the same on the app and on the browser of the PC.

TomMac
Guru Guru
Guru

The next easy thing to do is a power button reboot...off then on, wait about 2-3 mins to come back online

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Morse is faster than texting!
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giuseppepesce
Aspirant
Aspirant
i did it and unfortunately nothing changed.
ShayneS
Arlo Moderator
Arlo Moderator

giuseppepesce,

 

What are the status LEDs displaying on the base station after you rebooted it?

giuseppepesce
Aspirant
Aspirant
Hi,
First 3 LEDs are fixed green: power, internet and cameras..
ShayneS
Arlo Moderator
Arlo Moderator

giuseppepesce,

 

Have you checked over WIFI or cellular data?

giuseppepesce
Aspirant
Aspirant
My internet provider updated the router firmware without letting me know and therefore the porta were blocked.
I checked and open the ports so now everything works well.
Thanks for the help and support.
ShayneS
Arlo Moderator
Arlo Moderator

giuseppepesce,

 

You are welcome!