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Arlo Security Light stopped working after 1.5 years. Tried removing device but cannot reconnect.

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markclehman
Aspirant
Aspirant

Arlo bridge ABB1000 stopped working after 1.5 years. Paired with Security light package ALS1101.  I am not aware of any recent change to my network. Arlo support suggested removing the device, now when I try to add it will not reconnect to my network. Arlo support keeps asking me to try the same steps over and over again, as noted in other Community posts.  Any thoughts ?

Model: ALS1101 | Arlo Security Light
jguerdat
Guru Guru
Guru

Have you tried resetting the bridge?

 

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

 

If that doesn't help, you may need to buy a new bridge.

markclehman
Aspirant
Aspirant

Thanks, I have tried the factory reset, but still no luck. I guess I am looking at a new bridge, however Arlo support has told me that the bridge is "acting normally" and is fine, but can't explain why it stopped working suddenly.

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