Arlo Light Push Notifications Not Working

[Kelletp]

My Arlo light will NOT send push notifications.  I have talked with the Support Team to no avail.  I have even bought another light bridge and it doesnt work.  I have tried all the suggestions on the board to no avail.  Am I the only one with these issues?  My Arlo cameras work fine!   

[Kelletp]

I disabled email and text but kept notifications enabled.  I am getting notifications while in the Arlo app that there was motion at the light.  So then I enabled mail but I didnt get any mail.  So it seems there is some link missing.  The system knows there is motion and it can tell the application, but it cant send a text or email like the camera can.  They use separate bases, and I wonder if the code is the same in both places.

[Kelletp]

Any ideas of what to do next?  The app will show that there is motion from the lights but they will not send an email or text.  

[Kelletp]

i do have a case open but I was told they were raising it to 2nd level support.  After that I have not heard another word.

[ShayneS]

Kelletp,

When did you last hear from Customer Support? Have you contacted them regarding the escalation process to see where it is at?

[Kelletp]

I last heard from Arlo on 10/24.  I was told on the phone that it was being escalated to higher level support.  It seems to take 2 hours for each time I call.  So I need to find a 2 hour block of time in my schedule in order to call again.  

I am hoping someone here will have found a fix to this issue.

[Kelletp]

My push notifications started working today!  I dont know what happened but I am very happy!

kelletp

[JamesC · Accepted solution]

The Arlo Development team has released a fix for this issue. Push notifications and email notifications for lights should now work as expected.

JamesC