ABB1000 - Arlo Light Bridge not connecting during set up!

[JayVon]

Hello All,

I've recently purchased a brand new Arlo light Bridge with 3 smart lights through marketplace but to my avail and countless hours I have not been able to connect.

I researched multiple posts here and followed all the steps from factory resetting, VPN, and changing wifi bands.

Nothing works and am at a loss.

I can provide SN and all information if needed. 

[ShayneS]

Hi @JayVon 

What is the error messaging received when trying to install the devices?

Did the previous owner remove the devices from their Account first?

[JayVon]

Hello @ShayneS ,

Arlo lights and bridge were sealed and we're not tied to an account prior to purchase.

I noticed that the light bridge would turn off after trying to pair with my wifi ( set at 2.4 channel ) resulting in an error where it could not connect. Basically a long the lines of " Trouble connecting to with WiFi. Try again " 

I tried on Android and iOS and still no luck. While other devices connected and are functioning properly. Not sure if I have a faulty equipment. 

I can provide S/N and codes if it can assist in the process. 

[ShayneS]

Can you provide the model number(s) and S/N? I will have the team look in to this. 

[JayVon]

Hello @ShayneS 

Model: ABB1000

S/N: 5631855X19976

Thank you for your assistance.

[ShayneS]

Thanks, can you try that factory reset method a few times to see if we can get the device to connect. 

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

[katty867]

Hello,

Thanks for this info. MyCentura

Best Regards

katty867

[MarioWatch]

Hello,

I have the same issue. Lightbridge is not onboarding for some reason. It always worked.

So I try to onboard it … App is saying “Connecting to xxxx” … but it stays stuck there and does not go further.

I also tried to factory reset by holding the button for 40s. Still the same results …

Anything that worked for you?

Best regards

Mario