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"The request timed out" during download on web portal

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  • ‎2025-09-03 12:30 PM
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tedoc
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‎2025-09-03 12:30 PM

I am getting a "The request timed out" error banner on the top of the Web Portal whenever I try to download a video. It pops up almost instantly which leads me to believe it didn't actually wait for a timeout. The video also doesn't download. This is preventing me from saving some video clips that I need for my insurance company.

 

I am using the latest version of Chrome on the latest macOS (Sequoia 15.6.1). Not sure if it matters but the video is from a Pro 5 camera with the latest firmware (1.060.35.0_26_fe51ebd),

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StephenB
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‎2025-09-03 04:56 PM
@tedoc wrote:

 This is preventing me from saving some video clips that I need for my insurance company.

Can you download them on your phone?  You then be able to get them to your Mac.

 

Don't delay the download - once the retention limit is reached, the videos will be deleted (and cannot be recovered).

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