Wife set up cameras ,but I purchased subscription

[BAV123]

My set up our cameras on her phone and invited me. I then purchased the subscription but it is saying we don’t have a subscription. Does the person who set up the cameras have to buy the subscription or can my subscription not cover our cameras? If I go to settings then subscriptions it says 0-0 cameras participations and no plan under CVR 

[StephenB]

---

@BAV123 wrote:

My set up our cameras on her phone and invited me. I then purchased the subscription but it is saying we don’t have a subscription.

If your wife installed the cameras to her account, then the subscription also needs to be in her account.

You either can

• cancel your subscription
• get a new subscription in her account

or you can

• remove the cameras from her account
• reinstall them to yours
• share the cameras with her account

Arlo won't refund the subscription, so the first approach will cost - especially if you got the annual one.

---

@BAV123 wrote:

no plan under CVR 

---

Normal, as CVR (Continuous Video Recording) is a separate subscription.  It's not available for all cameras, and it does require that the camera be connected to AC power (not battery or solar).