When will Arlo make serious improvements to the app and camera system? Paying 9.99 is not worth it

[jpjp]

The app is horrible. Full of bugs. The cameras don't catch a lot of motion even on the highest setting. Paying 9.99 a month is no longer worth it. This camera system should work without any hassles. Other companies are doing when will Arlo step it up and just stop taking our money?

[JamesC]

What bugs are you experiencing within the mobile app? Could you provide details?

If your cameras are not catching a lot of motion, it could be due to sensitivity or positioning. Keep in my the maximum effective PIR range is around 23 feet. Beyond that, the cameras may detect motion but will likely be inconsistent. For more information on positioning and adjusting sensitivity, take a look here:

How do I change the motion sensitivity on my Arlo camera? 

Arlo Camera Placement Tips 

[jpjp]

The app drags to load or signs me out all the time. The cameras say that they are offline when I have really good connection. I close the app and they'll finally load. The image is distorted halfway. I understand that the live feed won't load instantly but it shouldn't take forever. The motion that I'm talking about is if starts recording and someone stands still it'll stop recording and won't record again. Or sometimes someone will have come up to my door and nothing was caught from the camera.

[JamesC]

If you're seeing image distortion, this is typically a sign of interference or poor signal strength. An easy test is to temporarily relocate the camera and test to see if the issue still occurs in a different location.

You can adjust your camera to record for a fixed duration when motion is detected within the camera rules. You can also adjust motion sensitivity if you're experiencing issues with the camera detecting nearby activity.

Take a look at the steps in these articles for more information:

https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera 

https://kb.arlo.com/1079027/How-do-I-adjust-Arlo-video-recording-length