Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Unable to update to Secure Plan Plus

Reply
Discussion stats
  • 27 Replies
  • ‎2021-08-06 07:24 PM
  • 13146 Views
  • 3 Likes
  • 6 In Conversation
Legends92
Apprentice
Apprentice
‎2021-08-06 07:24 PM
I currently have nine cameras subscribed to the old plan. Trying to update my plan. When I click on the Subscribe Now button, nothing happens. I tried two different computers and two different browsers. Any suggestions?
Labels:
0 Likes
Message 1 of 28
13,146
27 REPLIES 27
JamesC
Community Manager
Community Manager
‎2021-08-16 09:48 AM

We've seen some similar reports from other users when attempting to migrate to the new plans. I will review your ticket and provide an update as soon as we know more.

 

JamesC

Message 26 of 28
2,181
Legends92
Apprentice
Apprentice
‎2021-08-19 04:24 AM

Hi @JamesC - it’s been four days now. Any update?

0 Likes
Message 27 of 28
2,155
Legends92
Apprentice
Apprentice
‎2021-08-21 04:56 PM

I was able to finally cancel my plan. I then subscribed to the new Arlo Secure Plus.

0 Likes
Message 28 of 28
12,938
Discussion stats
  • 27 Replies
  • ‎2021-08-06 07:24 PM
  • 13147 Views
  • 3 Likes
  • 6 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.