Two Factor Authentication (2 Factor Authentication, 2FA) stopped working with new app update (iOS)

[gjc26]

Since updating a couple of days ago to the new Arlo app on iOS, Two Factor Authentication using my device won’t work. I’ve tried removing and re-adding my device but that didn’t help. The other method(s) still work so I’m not locked out, but it’s inconvenient and should work.

[StephenB]

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@gjc26 wrote:
Since updating a couple of days ago to the new Arlo app on iOS, Two Factor Authentication using my device won’t work. I’ve tried removing and re-adding my device but that didn’t help. The other method(s) still work so I’m not locked out, but it’s inconvenient and should work.

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Are you saying that you need to use a different method on the phone? Or that you need to use a different method with other devices (like browsers)?

FWIW, I am running the 3.6 app on my iPhone 12 mini (iOS 15.3.1).  Web push authentication from my PC browser is working as it did before.

[gjc26 · Accepted solution]

Hi. It was the authenticator in the app that wasn’t working; the other method(s) worked. I use the past tense as this now seems to have resolved itself; not sure if it was just a glitch or if the removing and re-adding helped at all. Thanks for responding so quickly.