Subscription Plan

[JGP7229]

Do you need a subscription in order to see any recorded video? Recently I get alerts but don’t see any videos in the calendar. This is same day, I thought you could do this up to 30 days.  Any help would be appreciated.

Thank you

[StephenB]

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@JGP7229 wrote:

Do you need a subscription in order to see any recorded video? Recently I get alerts but don’t see any videos in the calendar. This is same day, I thought you could do this up to 30 days.  Any help would be appreciated.

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You do need a subscription for cloud storage.  Normally a new camera will end up on a trial subscription for 30 days.  If you aren't seeing recordings, I suggest checking the subscription status for the camera.