Standby Mode always detects motion

[colinbes]

My standby mode is set with motion detected and audio (where applicable) disabled yet when in standby mode the camera are detecting motion and sending alert to Arlo App on my phone.

This is something new and started a day ago - up until now when in standby mode there was no detection and no video capture.

This is very frustrating and I am not sure if it's coupled to my subscription expiring  - which it shouldn't be.

For now I have to resort to switching cameras off.

Anyone else experiencing this?

[Sabby]

Hi Brooke,

thanks for following up.

Removing the cameras, doing a full factory reset and reconnecting them seems to have resolved the problem for me.
I followed the instructions on this page

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

Thanks very much

[colinbes]

That is absolutely not a solution to an underlying problem. It should not differ if you have a subscription or not. It’s a temporary fix (fiddle)

[colinbes]

As I am traveling this month I renewed subscription. With subscription I have no issues and all works as expected. If no subscription then yes, I still have this issues. The reset/removing all etc "trick" does help but it's not the solution.

Your s/w engineering team should be able to easily replicate this issue as many are seeing the same thing.

[Ladysean]

I’m going through the same thing. I’m about to get rid of Arlo. Update nice but standby is not working for me 

[BrookeN]

Can you try to removing one camera factory resetting it and then adding it back to the account and see if that resolved the behavior you are seeing?

 https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[colinbes]

No, I can't and it would be meaningless to try as already mentioned I added a subscription as I was traveling and problem does not exhibit itself when there is an active subscription.

I feel like I am at a broken record party we were are just going in circles. It's already been confirmed that after an update in the past this issue started presenting itself. The fiddle mentioned did obscure the issue in that alerts were no longer raised - go figure - no cameras, no alerts - brilliant (sarcasm).

Have your engineers looked into the problem and given any feedback? I haven't seen anything so am guessing not.

Why ask us to keep trying the same thing over and over again if there has been no changes your end.

Note, I am pretty certain, just like myself, many people wouldn't accept the 'fiddle' as a solution. 

Here's an idea for the team. Go get some cameras, add a subscription and add cameras and rules etc - then cancel the subscription and you will have the same problem on your lab bench!

[BrookeN]

I was actually talking to the other user that is seeing this same behavior. However, we are still currently investigating the behavior you are seeing. 

[arloessential12]

I had this same issue. I had subscription for a month. Then removed subscription. Started receiving notifications in standby mode.

Tried multiple things like - removing rules and camera from standby mode, logging out and log back in clearing all rules. Nothing worked.

I ended up removing all cameras and added them back which worked. 

[SmashPalace]

YEs, this is happening to me ever since I upgrade to the "new fandangled 🙄 stupid app"

[PaulfMoore]

I have just read all these comments 

Exactly the same thing happened to me.

After my subscription expired I cannot put my indoor camera into sby mode.

Is it because of a subscription “penalty” or is there a glitch in the software?

[colinbes]

For me it happened after an update (way back) and at first I assumed an error but with poor response on issue and pretty much ignoring the issue I suspect it was by choice. 

[BrookeN]

We are investigating this with the development team, as soon as there is an update I will reach out to the community. 

[colinbes]

Awesome, happy to assist where I can when ready to test

[JBluebird]

This same issue just started happening with our cameras too.  The automation settings were working fine until yesterday when the cameras were in standby mode (I have a screenshot to show), but then the cameras had over 20 recordings (!) because all the cameras starting recording every time we went in or out.  I tried resetting the automation routines, but no avail.  The cameras are still recording in standby mode.  Please resolve this issue!  I don't want to have to delete 20 or more recordings a day plus I'll have to recharge the cameras more frequently if they are now recording 24 hours a day.

[JBluebird]

It also makes me wonder if now it's not recording at night when it's supposed to record since we haven't had any night recordings recently, but we have all day recordings.

[AdamsM]

Exactly the same thing happened to me. Following the end of my subscription period, I now get multiple notifications in Standby mode. I have deleted the rules to no effect. Next step is to go through the pain of factory resets and reconnection. It feels like a penalty for not continuing the subscription. 

[Cindymss]

If you haven’t already figured it out, try RESETTING to factory…. Remove the device then add back.  It worked for me.  Lots of details to re-set but worth it.

[colinbes]

Yup, it’s been mentioned in this thread but is not a solution. 

[bronkrdr1]

I am having the exact same issue…. (which is why I started reading this thread)….but only started today since I added a camera I had previously deleted.  I do not currently have a subscription and this is frustrating to say the least.  😞

[BrookeN]

Can you recheck the routines on a web browser and make sure that it is not enabled to receive the motion notifications?

[colinbes]

I am unable to check right now purchased a subscription which expires on the 12th of December. If no changes have been made in s/w then there won't be any changes (I haven't noticed any updates recently).

In standby mode all devices have no routines defined at present.

[BrookeN]

Are you still seeing this same behavior?

[colinbes]

I have all cameras turned around facing wall so as to prevent triggers and will check later today and let you know.

[PbarH]

I’m having the exact same issue. I cancelled my subscription and suddenly I’m getting movement notifications  when in Standby. It worked fine for months, until I cancelled. No settings have been changed. It’s very frustrating.  Arlo Pro 4 Wireless Security Camera 

[StephenB]

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@PbarH wrote:

I’m having the exact same issue. I cancelled my subscription and suddenly I’m getting movement notifications  when in Standby. It worked fine for months, until I cancelled. No settings have been changed. It’s very frustrating.  

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Did you have activity zones set up when you had a subscription?

Have you looked at the standby mode?  If there are rules for the cameras, you can delete them.  Or alternatively disable the notification action in the rule.