Something changed…

[MA_GA]

My VMB3010r2 base will not connect in the app, but my firewall shows the base is connecting over port 443 to Arlo in the US and in Ireland….   Seems like an issue on Arlo’s side.   Anyone else seeing connection issues? 

 

[jguerdat]

Are you trying to onboard/install the base? Is this a new install or was it previously installed? Does it show as a device in your account? If so, delete it and try again. YOu may want to reset the base by holding the reset button for >10 seconds until the LEDs flash amber. What are the 3 LEDs showing? Power and Internet should be green while Camera may be off or solid amber if not connected to your account.

[MA_GA]

 

Hi and thanks for the reply!   This base has been in service for many years and done relatively well.  It’s just been in the past few days that it’s not working.   Attached below is what it looks like in the app.  It doesn’t officially show offline like it would if I unplugged power, but in the messages it does say Offline.   I will try resetting everything (painful) later today and will report back.  Thanks again.  

[jguerdat]

Before you go too far, are you getting recordings as expected? That would show that the base is working so a reset wouldn't be needed.

[MA_GA]

The 5 cameras which need the base to work are in a similar state.  They “appear to be offline” and they have the same grey bar that indicates they are trying to connect with no luck.   No recordings.  

[MA_GA]

The Reset Button sorted things out and then re pairing all the cameras.  Should have done that from the start.  Thanks for the help!