Schedules and geofencing. New app problems.

[DimensionNO5354]

Hello, I've upgraded to the version of arlo and I regret it big time.

It's so complicated now...

Before I had geofencing and schedules setup so I had all cameras not armed when I was home and armed when i was away but then at night time say from 5pm to 7am the cameras would arm regardless of me being at home.. which seems simple right.... worked perfectly in the old app..

Now I've talked to technical support tried a few things and it's not working!!

I read the forums and seems a lot of people are having the same issue ? Is it a user issue or is it just not possible now ? 

This new app is a big fail any help would be much appreciated.

[alex_loo]

if you are "techie" enough to understand this, this is my high level note of what you need to do.

1. Forget about the way it used work 😉
2. You seem to have 3 scenarios.  Let's give each a label:
   1. "STANDBY" - 7am thru 5pm, when you are at home, and do NOT arm any camera
   2. "HOME" - 5pm thru 7am, when you arm all the cameras anyhow (home or not)
   3. "AWAY" - arm all the cameras, whenever you are not at home
3. Under Routines >> Modes,
   1. click "arm away", and under "device rules", assign all of your cameras to it.  If necessary, click each camera to enable motion/audio detection
   2. click "arm home", and under "device rules", assign all of your cameras to it.  If necessary, click each camera to enable motion/audio detection
   3. click "standby", and under "device rules", leave it blank with no cameras there
4. (you are now sorted with these 3 modes.  at this stage you can only MANUALLY change mode, using DASHBOARD) (and that's why let's move on to add in automations and schedules to switch them automatically)
5. Routines >> automation > "+"  >> "Add schedule".
   1. Name = "5pm switch to HOME"
   2. When = 5pm
   3. "add action" >> change mode >> ARM HOME
   4. SAVE
6. Add similar routine for the switch to STANDBY, at 7am
7. (at this stage, it should auto switch at 5pm and then 7am)
8. (next is adding final routines for geofencing)
9. Routines >> automation >> "+" >> Add arrive/leave for all leaving home address then switch to ARM AWAY
10. Add the 2nd, and similiar geofencing rules
    1. for arriving home address then switch to STANDBY (see ** below)
11. Routines >> Modes >> ARM AWAY.  Under "automation" section, make sure you only enable the (arrive home) routine you created in step 10 above

And I think you should be sorted.

The only thing is that ... geofencing is actually not really working 😡  Needs fixing from ARLO.

** (assuming you are returnin home before 5pm.  otherwise there is no way out, you have to manually switch to ARM HOME if you are returning home after 5pm)

Hope this is simple enough.  Good luck.

Alex

[jguerdat]

You may also want to read this FAQ if you haven't already:

https://kb.arlo.com/000062777/About-Arlo-Routines-Modes-Rules-and-Automations

[DimensionNO5354]

 

 

 

 

 

 

 this is the setup I'm running currently that I came up with this morning unsure if it will actually work..

Because what I want is the cameras to be armed at night then when I go to work in the morning work off my location...

The geofencing works flawlessly with no schedule but it's the notifications that get annoying when I'm at home the only other way I can think of getting around it setting arm home to record and not notify.. but it seems silly because if something happens at night I want it to notify me.

This is complete BS tbh why ruin a good thing.... don't really want to pay for something that doesn't fit my needs especially when it worked flawlessly before.

[alex_loo]

---

@DimensionNO5354 wrote:

---

now we all have to be grumpy starting from this ARLO community .... since the pics you posted here need our busy admins to APPROVE, before they can be seen by others.

Alex

[DimensionNO5354]

Oh true I didn't realize..

I just tested it and when I left the house it stayed on arm home.. it gave me a notification saying it's armed away but when I opened the app it said armed home active lol. This app has heaps of bugs it seems

It's like the logic is interfering with each other, and you can have both schedule and geofencing... like we used to..

[DimensionNO5354]

 

 I will also give this a try 

[alex_loo]

---

@DimensionNO5354 wrote:

I just tested it and when I left the house it stayed on arm home.. it gave me a notification saying it's armed away but when I opened the app it said armed home active lol. This app has heaps of bugs it seems

---

oh my app is always correctly showing the mode.  Though sometimes it may take 2-3 seconds to refresh.

[DimensionNO5354]

Thanks for the help and the quick replies, I will implement the setup you have suggested and maybe try a few different things to get it too work. 

[StephenB]

---

@DimensionNO5354 wrote:

Thanks for the help and the quick replies, I will implement the setup you have suggested and maybe try a few different things to get it too work. 

---

I suggest eliminating all the enabling/disabling of the automations inside of other automations. Instead just disable the schedule automations in the Arm Away mode.  One challenge is that the mode itself will automatically enable automations, and it's not clear what happens if a mode enables a notification that you also disable in the automation that changes to the mode.  (It depends on the order in which the actions are processed).

Also check the available geofencing devices, and remove any duplicates.  Sometimes there are duplicates created when you migrate to feed.  After removing the duplicates (and tablets) you can switch to "everyone leaves" and "anyone arrives".

1. select the profile picture in the upper left
2. select privacy
3. select the account tab
4. select available geofencing devices