Arlo|Smart Home Security|Wireless HD Security Cameras

Paid for subscription but not receiving services

Reply
Discussion stats
  • 1 Reply
  • 102 Views
  • 1 Like
  • 2 In Conversation
MichaelEmond
Follower
Follower

This morning I paid via the Arlo website for a subscription to Arlo secure. I cannot access billing history, live support or any subscription features on my camera as my app is both not recognizing the subscription , yet my bank account shows I was charged twice for the subscription. Who do I talk to to get this fixed or who do I sue for not receiving services I paid for?

 

IMG_8532.jpeg

IMG_8531.jpeg

IMG_8530.jpeg

1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.