Paid for subscription but not receiving services

[MichaelEmond]

This morning I paid via the Arlo website for a subscription to Arlo secure. I cannot access billing history, live support or any subscription features on my camera as my app is both not recognizing the subscription , yet my bank account shows I was charged twice for the subscription. Who do I talk to to get this fixed or who do I sue for not receiving services I paid for?

 

 

 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[theshrekening]

I had a similar issue. I paid for a subscription and when I looked into my account after the 30-day trial plan, there was nothing. 

They tried to convince me I needed to pay for a higher-tier subscription until I showed them their own marketing for what I'd purchased. Their technical team then told me it was a known issue and that they were working on a solution.

They gave no estimate for when it will be resolved and they claim they can give me no compensation for all this. 

If you decided to take legal action, I'd love to know who you are using. 

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[tasha11]

Same thing is happening now

[BrookeN]

I created a ticket for you regarding the subscription not being on the account. Support will be reaching out to you as soon as possible.