New app version notification issues

[Oz2009]

Has anyone noticed that with the new app version while using the Home Secure system, the notifications are not seen unless you have the app open . Like if the system is armed home, you wont get any notification form any of your cameras at all. This makes no sense 

[jguerdat]

I'm getting notifications on Android with the app just backgrounded. You're not logging out, are you?

[Oz2009]

Yes i am logged in. Thats why i am deeply concerned. This is not a cheap system. Yet falls short . I had some tech support helping but the problem still persists 

[JamesC]

Oz2009,

Are you getting recordings? Check your app permissions to make sure notifications are allowed/enabled. If you're still experiencing an issue, try uninstalling and reinstalling the app.

JamesC

[Oz2009]

Yes i did all those. I had the tech support for an hour trying to figure out what was wrong. At the end he said that because i have another user for the system on my app thats why the notifications weren't sent, which makes no sense, once i removed the user then the notifications started flowing in.

but my family can't use the app then ??!!!

[RVT0409]

I stopped getting Push Notifications on Monday 26th, prior to that, all was working fine since purchasing Pro 4 system in November 2022, no settings where modified in IOS or Arlo App, it just stopped ...