New app(4.0) and local records

[sirk77]

I cannot find local records in new app. for some time there were visible in "Feed" but not anymore.

I use only basic plan before it was easy to get them. 

[jguerdat]

I've found that sometimes the selection in Feed for Cloud/Local doesn't display. I have to go to any other page (Dashboard, Devices, etc.) and then back to Feed to see the selection.

You can also go to the hub's settings, click on Storage Settings to see local recordings.

[sirk77]

it does not work for me. I hope it will be solved soon. otherwise system is not useful or focuses on paid services only!!!

[StephenB]

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@sirk77 wrote:

it does not work for me.

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What model cameras and base do you have?

[sirk77]

VMB4540r2 + 4xUltra2 + 1x Doorbell.

I did not have any issue with before app.

[StephenB]

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@sirk77 wrote:

VMB4540r2 + 4xUltra2 + 1x Doorbell.

I did not have any issue with before app.

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Thx.

What do you see when you 

1. go to devices
2. press on the base icon
3. select storage settings?

Maybe post a screen shot.

[sirk77]

 

 

[StephenB]

@sirk77: So the local recordings are shown when you go to "storage settings".  They can be downloaded and viewed from there.

Can you also post a screenshot of the "Feed" page?

[sirk77]

yes, just after installation they were visible in "Feed" sheet but now they are NOT

[StephenB]

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@sirk77 wrote:

yes, just after installation they were visible in "Feed" sheet but now they are NOT

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Are you saying "Local" and "Cloud" are no longer on shown on the "Feed' page?

Android or iOS?

What version is the app?

[sirk77]

local, I never used cloud

android

app 5.3.1_28773

[StephenB]

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@sirk77 wrote:

local, I never used cloud

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I think it should still show "Cloud" and "Local" at the top.

FWIW, I have a subscription, and my iOS app is also no longer showing these controls on the "Feed" page either.  I am running 5.3.2 (8834)

[sirk77]

You are right😄, yesterday was today not 

 

[StephenB]

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@StephenB wrote:

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@sirk77 wrote:

local, I never used cloud

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I think it should still show "Cloud" and "Local" at the top.

FWIW, I have a subscription, and my iOS app is also no longer showing these controls on the "Feed" page either.  I am running 5.3.2 (8834)

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I'm tagging @JamesC so he can follow up.

[sirk77]

any update on this case?

now I use app ver: 5.4.3 and the same issue....

[JP-FR]

@sirk77 

Same issue here with 5.5.0_28795