New Arlo Upgrade is TERRIBLE. Ruined Arlo for me. How can I revert to the old UI

[brianbish]

Hope you're all doing well. I've been an Arlo user for a while now, with 7 cameras and the new 2k doorbell in my setup. My goal was to streamline everything under Arlo, given how much I trust the brand. But after this recent software update, I've run into a few challenges that are really big problems that need to be addressed

I've been around the block on the internet, and I've seen others on Reddit and even here expressing similar concerns. Here's what's been on my mind:

1. Camera Control: The previous version had a dedicated screen for arming and disarming, making it quick and user-friendly. The new UI, with its 'Arm Away,' 'Disarm,' and 'Stand By' seems good outside of realworld applications but it is not practical for having full control over the cameras; especially for individual camera control

2. Status Overview: You can not see the status of all cameras at one time, which is not just inconvenient but a safety concern.

3. Camera Access & Playback: Following Arlo's suggestion, I've toggled devices on and off. The downside? Not being able to see live video playback when it's off, and having to navigate each camera separately to turn them on/off, especially with my larger setup, it is very inefficient

There are other minor issues, but these stand out. Anyone else here facing the same? And if someone has found a way to revert to the previous version or has workarounds while Arlo possibly addresses these, please share.

Appreciate the support and looking forward to improvements!

[ShayneS]

To enable or remove notification for a specific camera, you can navigate to Routines > Modes > Select the mode > Select the device under the Device Rules > Add action > Send Notification > Next > Save. You can also remove a rule by selecting Delete Rules. 

Your cameras will be armed If you have the rules enabled to record in either of the Modes: Arm Away, Arm Home, Standby. 

You can find more info here: https://kb.arlo.com/000062889/How-do-I-enable-or-disable-motion-or-sound-detection-on-my-Arlo-device-Arlo-Secure-4-0

[Nitrosavy]

The fact that you dont tell people that upgrade the software they will loose major functionality, and the people that dont upgrade still keep all the old functions is hugely dishonest.

[YellowRabbit]

"The fact that you dont tell people that upgrade the software they will loose major functionality, and the people that dont upgrade still keep all the old functions is hugely dishonest."

100% agree with this. It is completely unscrupulous. I have gone from paying $150 NZD per year using two base stations at the same property, to having to pay $300 NZD. This is the only way to achieve some level of feature parity to what I had before.

I contacted support complaining about this, and all they offered me was some 6 months reprieve for my next billing cycle. But then said it would expire before my contract renewed and I would have to contact them again about it in order to use it...

I mean, what the actual f***

I used to love Arlo and now I literally hate them and can't wait to move off their platform. I hope they go bust.

[simondragan]

Right on - terrible update - don’t understand what ARLO was thinking- made it complicated- not user friendly at all - I want to go back to the old version!

I have at least 10 cameras- 

Simon 

[simondragan]

Could not agree more- terrible update- don’t understand what they are thinking- 

[simondragan]

Terrible- terrible update- not sure what ARLO was thinking- 

Ho back to the old system- please- hate to scrap 10 cameras !

[Ispy23]

So difficult to schedule anything now. Burning through my batteries, cause the cameras are always on. Guess I’ll just have to find someone else who has cameras that I can figure out and dump mine on eBay after having them for 8 to 10 years. Thanks Arlo you really screwed this one up.  Way to go. 

[StephenB]

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@Ispy23 wrote:

So difficult to schedule anything now. Burning through my batteries, cause the cameras are always on. 

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Can you give us more details on the schedule you want?

[brianbish]

I agree!! I used to rant and rave about arlo and recommend it to everyone. Since making this post last year, I have done the exact opposite. Almost a year and nothing has been done to resolve any issues. It is mind blowing. It seems like Arlo just ignores its customers, there is no way they are not aware of the issues by now. I still do not have geofencing and have spent over 30 hours trying to resolve my issues with support. They don't even know how to fix their own problems. Just very upsetting that they ruined a good thing

[Stilohana]

Just updated, I was forced to, to add new cameras.  I'm not sure who is doing these apps, but it is definitely not a human being.  I have gone thru alot of these forums and connot for the life of me figure out how to set schedules for the cameras.  Even arlo's answers to these questions make little to no sense.  Please arlo, don't try to answer with AI, do better.  I am now wasting my time trying to figure out how to set camera scedules while ALL my office cameras are going off!  Not good.

[larryjay01]

Now that Arlo arbitrarily de-activated my Arlo Pro 2 camera that has never been on a subscription (I have no option in the App or online to turn it on or activate it) I am replacing all of my Arlo cameras with a competitor's brand.  I have no trust in the company anymore.

[Kazzz]

Yes, as soon as that would happen to me, I’m ditching all my Arlo cameras too. Arlo clearly has absolutely no respect for their customers and concerns. They pigheadedly do what they want!

[StephenB]

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@larryjay01 wrote:

Now that Arlo arbitrarily de-activated my Arlo Pro 2 camera that has never been on a subscription (I have no option in the App or online to turn it on or activate it) I am replacing all of my Arlo cameras with a competitor's brand.  I have no trust in the company anymore.

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This appears to be a bug, not deliberate.  Arlo says they are investigating.