My Arlo keeps going offline every half hour or so

[roundball]

Immediately following the Secure App update to 6.3.8, I’ve had a strange false problem occur on 3 different cameras now.

Get a message that a camera is not able to recharge its battery.

But the battery icon shows it's full.

And when I click / look at the camera device info, it shows it’s 100% fully charged.

Never had this problem before on any camera over the years.  Now it's happened on 3 different cameras since the 6.3.8 app update.

[ShayneS]

Thank you for your patience while the team works toward a resolution. It appears the root cause has been identified on iOS and a fix should be coming soon. I'll update you again as soon as possible. 

[ShayneS]

@RTB-oz

I updated the accepted solution post #68.

There was a backend update that should resolve this. It's currently in a slow rollout phase at 5% and should be completed by end of next week. You should see an improvement by then. 

[RTB-oz]

Just FYI, I noticed 6.6.9 has just been released so I updated. However, there has been no improvement for me (iPhone & iPad alike).

[ShayneS]

@RTB-oz It was a backend change that you will not see or have to update to. As mentioned it's in a slow-rollout release and should be completed by end of next week. If you don't see an improvement by then, let me know. 

[RTB-oz]

Good news! This problem now looks to be fixed for me on both my iPhone and iPad via that backend change. I have had no instances of my cameras and base station going off line now for the last 3 days. Thanks for your help in getting this resolved. Let’s hope the fix is permanent and won’t revert in future app updates.

[ShayneS]

Hi, just wanted to check in and see how this is working?

[RTB-oz]

I’m very happy to say that I’ve had no further instances of my system going offline so I’m happy to close this topic now. Thanks for your help.

[ShayneS]

@RTB-oz That's good to hear, thanks for the update. 

[Angela706]

I think it’s actually working and thanks for sticking with it to find the issue