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I have an arlo secure multi-camera subscription. It has 5 cameras on it now, 3 pro 3 and 2 pro 2 cameras. I purchased a 3 pack pro 4 cameras and wanted to add two of them to this subscription which I understand is allowed unlimited cameras on it. I synced the camera to the VMB4540 with no problems but it only showed up not as a sixth camera but a new one requiring a subscription as a 30 trial.
How do I get these cameras to show up as a participating camera 6, 7 & 8 if I chose to do it that way?
Thanks
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@FirstCup wrote:
I synced the camera to the VMB4540 with no problems but it only showed up not as a sixth camera but a new one requiring a subscription as a 30 trial.
The cameras are automatically opted into the trial when installed.
You can cancel the trial, and then you should be able to addd them to your existing subscription.
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I did not see anywhere that I had an option to cancel the trial subscription. At the moment I will not need this information as I needed to return the cameras over quality issues. I may try a replacement set of cameras in the future but not sure, I need to get my refund first. But I will look for that option if I try again.
Thanks
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@FirstCup wrote:
I did not see anywhere that I had an option to cancel the trial subscription.
It is definitely there - the same steps that you use to cancel any Arlo subscription.
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Thanks for the help! I did go ahead and reorder one pro 4 camera and I'll see how that works for me.