Doube Notifications for same detected event

[eiwrestling]

Hi, I was recently having issues with getting an additional #ALERT notification on my flood 3 camera whenever motion was detected. To try and fix this issue I cleared the cache on the arlo app and then deleted/reinstalled it. I am now receiving two duplicate notifications for the same event whenever motion is detected for all my cameras [I have three ultra pro 2 , arlo wireless doorbell and one pro 4]. Looking through prior posts it appears to be an issue with back up softwares on phones reinstating some settings when I reinstalled the app. I have a samsung S20 Ultra and the only backup software is google one which I deleted the backup, reinstalled arlo app and still having this issue.

I also tried re installing one of the cameras but it did not work.

Here is an example below

 

What can I do as this is really annoying and inconvenient. 

[eiwrestling]

To add clarification, the first notification comes up with the animated preview. The second is the same image but no animated preview, just a still shot with a green box around the detected object

[ShayneS]

Thanks for the feedback. I have notified the team and I will provide an update as soon as possible.

[Vjen12]

@ShayneS  Any update on a fix for this?

[ShayneS]

@Vjen12

Are you experiencing this on Android as well? Would you mind providing a screenshot too (Via PM if you like)?

I am still waiting for the team to get back to me. 

[Vjen12]

 

[Vjen12]

Same situation on all of my cameras. First notification has a still picture with a green box around what tripped the motion and second one is an animated preview which when I click on it used to bring me to a screen that shows the clip. Now it's just the camera home screen. @ShayneS 

[ShayneS]

Perfect, Thank you

I will bump the appropriate team now and provide an update as soon as I hear back. 

[Vjen12]

Any update? @ShayneS 

[ShayneS]

@Vjen12

I'm still waiting for an update, would you mind sending in a diagnostic log?

[Vjen12]

I emailed it yesterday to the specified address. Did you not receive? @ShayneS 

[ShayneS]

@Vjen12

I just found it buried in my inbox, Thank you!!. I have provided the screenshot yesterday & just attached your log, I'll update as soon as possible. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi,

I just wanted to let you know my support team has reached out to you via email, did you happen to receive their message?

Thanks