Custom mode

[eriklindgren]

I have been a loyal Arlo customer for a decade and have invested in over 30 cameras. These investments were based on Arlo’s system functionality, where it was possible to control individual cameras (when they are active, what should trigger them, and what they should do, individually). Now, when Arlo – without warning – has forced customers onto its new system, all of this functionality has disappeared. Thus, I am stuck with a large implementation that is now essentially useless to me.
For more than a year Arlo have said that an upcoming update with custom modes is on the way. I note that this has still not happened. How long are we customers supposed to keep paying for services that no longer exist, while hoping that you will resolve this by implementing the promised custom modes? Trust in Arlo is unfortunately at the lowest possible level after this.
Give us customers clear answers – tell us when custom modes will return, so that we can make informed decisions. Either abandon Arlo for good and invest in something else or wait for you to finally return functionality to how it was before, with the ability to control individual cameras. Being honest and straightforward to its customers is the least one can demand from a supplier.

[Edinburgh_lad1]

We've all been loyal and invested a considerable amount. It actually makes no difference. And I'm stuck with them for my sins. 🤣