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Cannot login using browser from my home network. ocapi-app.arlo.com blocked

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Typoman
Aspirant
Aspirant

I suddenly cannot login from home to my Arlo dashboard when using a browser. Using Chrome DevTools, I can see the following error:

 

Access to XMLHttpRequest at 'https://ocapi-app.arlo.com/api/auth' from origin 'https://my.arlo.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

 

If I change my public IP by using a vpn, I can login without issue. How can I fix this? Is my public IP blocked by some Arlo WAF like CloudFlare or something?

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BrookeN
Arlo Moderator
Arlo Moderator

Are you able to sign into your account now? Have you tried different browsers or deleting the cache and cookies?

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5 REPLIES 5
BrookeN
Arlo Moderator
Arlo Moderator

Are you able to sign into your account now? Have you tried different browsers or deleting the cache and cookies?

Typoman
Aspirant
Aspirant

I can login now. I waited 24 hours without attempting to authenticate and it started working.

BrookeN
Arlo Moderator
Arlo Moderator

Good to hear! 

Keviin
Aspirant
Aspirant

I still have this issue and I've tried clearing cache, incognito, different browsers, networks etc.

BrookeN
Arlo Moderator
Arlo Moderator

Are you able to log in on a mobile browser and the app?