Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot login using browser from my home network. ocapi-app.arlo.com blocked

Reply
Discussion stats
  • 5 Replies
  • 1748 Views
  • 0 Likes
  • 3 In Conversation
Typoman
Aspirant
Aspirant

I suddenly cannot login from home to my Arlo dashboard when using a browser. Using Chrome DevTools, I can see the following error:

 

Access to XMLHttpRequest at 'https://ocapi-app.arlo.com/api/auth' from origin 'https://my.arlo.com' has been blocked by CORS policy: Response to preflight request doesn't pass access control check: No 'Access-Control-Allow-Origin' header is present on the requested resource.

 

If I change my public IP by using a vpn, I can login without issue. How can I fix this? Is my public IP blocked by some Arlo WAF like CloudFlare or something?

1 ACCEPTED SOLUTION

Accepted Solutions
BrookeN
Arlo Moderator
Arlo Moderator

Are you able to sign into your account now? Have you tried different browsers or deleting the cache and cookies?

View solution in original post

5 REPLIES 5
BrookeN
Arlo Moderator
Arlo Moderator

Are you able to sign into your account now? Have you tried different browsers or deleting the cache and cookies?

Typoman
Aspirant
Aspirant

I can login now. I waited 24 hours without attempting to authenticate and it started working.

BrookeN
Arlo Moderator
Arlo Moderator

Good to hear! 

Keviin
Aspirant
Aspirant

I still have this issue and I've tried clearing cache, incognito, different browsers, networks etc.

BrookeN
Arlo Moderator
Arlo Moderator

Are you able to log in on a mobile browser and the app?