cant load into the subscription page

[Dandepper414]

just stuck with a loading loop or "please wait..." displayed on screen, we have tried with 3 different phones, 2 different laptops and apps ( chrome, safari and edge, and the Arlo App), we have tried deleting the cache & cookies, deleting and reinstalling the app, just about everything really. issue is that the Arlo system is so painfully slow to load live stream we are reliant on the subscription that for some reason lapsed despite sufficient funds to make the payment. 

Any one know of a fix? TIA

[JamesC]

I'm not able to replicate any issues with the subscriptions page.

Is the page timing out with any error messages?

Who is your ISP and what your download/upload speeds?

JamesC

[Dandepper414]

Hi James,

no error messages just a loading ring that never stops loading, on the laptop this evening speeds were 870mbps down and 135mbps up (thought it may be wise to check that at the time) 
we have tried on 5g cellular with 2 different providers also but no luck.

thanks for the response.

[Dandepper414]

Here is a screenshot of what page we get stuck at

 

 

[nicholas_yiu]

today i have tried to login to my arlo account and want to get to the subscription page, but then it stuck loading forever, i have tried chrome, and safari on my phone, and on pc i have tried chrome, microsoft edge and even tor, none of those works, i thought i gonna find someone that have the same issue as i do and see how support says, but soon i see those support r not supporting???? 'I'm not able to replicate any issues with the subscriptions page.' i need help here, so i decided to open a post by myself, i need to subscribe the plan to get my home secured, dont ask me to force close, clearing the cache and data, etc everyone knows all these internet method, and i would expect a professional and high standard support as i am a customer who spend money to support arlo and at the same time rn im paying to use ur plan its just ur end doesn't let my money get though ur company thank u

[JamesC]

I've escalated this topic to the development team for further investigation. I will provide an update as soon as I have more information available to share.

JamesC

[Nikkilala]

I'm having the same issue.

[JamesC]

Nikkilala,

Are you still experiencing this issue? Are you able to provide a screenshot?

JamesC