I am trying to subscribe to the service and unable to login

[sole2000]

I recently installed 3 Arlo Cameras and all are working fine. I'm looking now to subscribe to Arlo Security Plan Basic (unlimited cameras) and I select the option and then it will take me to a second login screen.  Will enter my username and password and will receive the message that my device is not trusted.  I trust the device and confirm the push notification received on my phone app.  After this the page just remains with the spinning circle in the middle and a "please wait" message or I will receive the something went wrong message and it just stays there.

I'm not sure if this affects why, but I've installed my cameras in Costa Rica (which is why I don't want the premium option) and really need to be able to have video recordings from my camera. I am attaching a screenshot of the error mentioned above.

Thank you in advance for any help you can provide.

[StephenB]

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@sole2000 wrote:

I'm not sure if this affects why, but I've installed my cameras in Costa Rica

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Unfortunately, Arlo doesn't offer subscriptions in Costa Rica

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available

[StephenB]

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@sole2000 wrote:

I'm not sure if this affects why, but I've installed my cameras in Costa Rica

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Unfortunately, Arlo doesn't offer subscriptions in Costa Rica

• https://kb.arlo.com/000062249/Where-is-Arlo-Secure-available