Canceled my subscription but still getting charged

[Cride1]

I cancelled my subscription in December but I am still got charged in January. I need my subscription canceled right away and a credit for January. 

Anybody have any insight on how to contact this company?  Crazy that you can pick up a phone and call them.

[StephenB]

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@Patriotgirl88 wrote:

When I cancelled my subscription to be ended the month of May, that should have been the end of it like the Arlo website said.  Instead Arlo continued my subscription by billing me for the month of June as if I never canceled my subscription

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I'm tagging the mods - @BrookeN, @JamesC , @ShayneS - so one of them can create a support request on your behalf.

[BrookeN]

@Patriotgirl88 can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[BrookeN]

I received your message, thank you for providing that information. Support will be reaching out to you as soon as possible. 

[Kimcwalker77]

I've canceled twice and keep charging me. Didn't recieve refund.

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

[Patriotgirl88]

I already dm u my phone number. You called me .

[BrookeN]

@Patriotgirl88  this was for a different user.