Arlo plan No Discount Applied

[jfencl]

I received an email about an upcoming plan update with price increase.  The email states that if I accept the offer in the email, I would get a discounted subscription.

"Your Arlo Secure plan will automatically be upgraded in February. As a loyal Arlo user, we also want to extend a special offer which gives you the benefits of our new plans with no price increase. By redeeming the special offer below, you will enjoy the benefits of Arlo Secure 5 and retain your current annual price of $149.99.3 If you decide not to redeem, then your new price will be $215.88 starting on Februar‌y 3, 2025.⁴"

However, when I click the "Redeem Offer" button, it just brings up a screen with the $215.88 price with no discount applied.

So what's the problem?  Was the email legit?

 

[BrookeN]

Hello @jfencl ,

Can you please dm me a good call back number as well as a good time to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.

[mak522]

I am having the same issue. The promo code from the email to redeem the offer  is arlsecusplaqtatv - I get error code: Unable to get coupon details Coupon code - arlsecusplaqtatv .

Were you able to resolve the problem?

[mak522]

I am having the same issue. The promo code from the email to redeem the offer  is arlsecusplaqtatv - I get error code: Unable to get coupon details Coupon code - arlsecusplaqtatv .

[BrookeN]

@mak522 Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.