Arlo plan No Discount Applied

[jfencl]

I received an email about an upcoming plan update with price increase.  The email states that if I accept the offer in the email, I would get a discounted subscription.

"Your Arlo Secure plan will automatically be upgraded in February. As a loyal Arlo user, we also want to extend a special offer which gives you the benefits of our new plans with no price increase. By redeeming the special offer below, you will enjoy the benefits of Arlo Secure 5 and retain your current annual price of $149.99.3 If you decide not to redeem, then your new price will be $215.88 starting on Februar‌y 3, 2025.⁴"

However, when I click the "Redeem Offer" button, it just brings up a screen with the $215.88 price with no discount applied.

So what's the problem?  Was the email legit?

 

[BrookeN]

Hello @jfencl ,

Can you please dm me a good call back number as well as a good time to reach out to you. You send a dm by clicking on the envelope icon on the top right of the forum page.