Arlo|Smart Home Security|Wireless HD Security Cameras
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dem3tr089
Aspirant
Aspirant

My arlo just stops recording, notificating and saving any video...

It's very embarrassing me, I'm traveling and having a camera like that every one can scam me without even notifications....

 

PLEASE GIVE A FEEDBACK ABOUT IT

3 REPLIES 3
JamesC
Community Manager
Community Manager

dem3tr089,

 

Do you have an active Arlo Secure subscription?

 

Check your modes to make sure your cameras are Armed and have rules telling them to record and send notifications when triggered.

 

JamesC

dem3tr089
Aspirant
Aspirant

Of course I have an active subscription. 

Already done all the steps, the camara was working normally, but right now I'm in EEUU and I don't know why, but it's not recording anything else from one day to another. 

Can not do anything from here.

JamesC
Community Manager
Community Manager

dem3tr089,

 

I encourage you to reach out to Arlo Support to open a ticket and investigate further. You can find support options within the Arlo Secure mobile app under Settings > Support Center

 

JamesC