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My app freezes on start up screen and hasn’t stopped for over a week. Nice security while I was on vacation. No support to fix it. Pretty much pointless to have if you want security when out of town.
Solved! Go to Solution.
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I don't have a phone number to call Arlo Support. I started a chat support session and the agent called me back. I did not wait long. During that session, when the agent walked me through the process, we were not able to fix the problem. Subsequently, I realized that even though I put my phone in airplane mode, because I was still connected to my home WiFi, I did not cut the connection to Apple's iCloud storage. Later, on my own but following the same instructions I received from the agent, I made sure that I was not on WiFi, and then put the phone in Airplane mode, and the process worked. I don't know if that helps.
Clearly it is a problem of which Arlo is aware as the agent was able to find instructions for how to fix it.
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Me to same problem
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This works!!! Thanks you!!
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