Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo app freezes on start up

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Bmartin
Guide
Guide

My app freezes on start up screen and hasn’t stopped for over a week. Nice security while I was on vacation. No support to fix it. Pretty much pointless to have if you want security when out of town. 

27 REPLIES 27
AHansen
Star
Star

I don't have a phone number to call Arlo Support.  I started a chat support session and the agent called me back.  I did not wait long.  During that session, when the agent walked me through the process, we were not able to fix the problem.  Subsequently, I realized that even though I put my phone in airplane mode, because I was still connected to my home WiFi, I did not cut the connection to Apple's iCloud storage.  Later, on my own but following the same instructions I received from the agent, I made sure that I was not on WiFi, and then put the phone in Airplane mode, and the process worked.  I don't know if that helps.

 

Clearly it is a problem of which Arlo is aware as the agent was able to find instructions for how to fix it.

Dstonez
Aspirant
Aspirant

Me to same problem 

Dstonez
Aspirant
Aspirant

This works!!! Thanks you!!