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My app freezes on start up screen and hasn’t stopped for over a week. Nice security while I was on vacation. No support to fix it. Pretty much pointless to have if you want security when out of town.
It is working now. I logged in on my computer is only thing that changed on my end today, then when I open app today it allowed the log in, then it Timed out so deleted app, now it’s working.
Have you tried both WiFi and cell service? Don't forget you can always use a browser, including a mobile one if set to use the desktop version of the site.
When it kicked me out the 1st time I tried to log in and it froze right after. Ever since then when I open the app it instantly freezes on blue screen with arlo logo and no option to log in.
It is working now. I logged in on my computer is only thing that changed on my end today, then when I open app today it allowed the log in, then it Timed out so deleted app, now it’s working.
I have the same problem. Identical experience. Stopped working yesterday. When I attempt to start the app I see only the frozen blue screen. Have tried rebooting and reinstalling app multiple times. I have tried WiFI and cellular connections. Have logged into my account through my computer. Still does not work. After reinstalling the app it does not ask for my password; simply freezes on start up. When not open, the app indicates I have one unseen video, which does not make sense if I have not logged in.
I’m in the same position. Deleted the app several times. Tried on laptop and phone browser. App just stuck on blue Home Screen. How can I get it working ?
I have been in support chat hell and getting no where. My arlo app was working on my iphone 14 pro max until Saturday. Ever since the Arlo app has just been stuck on the blue home sceen, with no ability to log in. The log in options at the bottom do not show. (I zoomed out and in - didn't fix it). I have uninstalled and reinstalled a dozen times. My ios is up to date to 16.3. I'm at a loss. Support told me it was my phone and they couldn't help me. But it is the only app not working on my phone! I'm paying for this service and getting no security from it! Any ideas?
I am having the same problem! For over two days my app has been frozen like this when I try to open it. I’ve tried everything multiple times: restarting phone, checking for updates, deleted and reinstalled app, offloading app, trying desktop. Nothing has worked and I’m frustrated that I cannot access my cameras 😕 How can this be resolved?
The Arlo app won’t load on my iPhone 13 Pro max, I have uninstalled, re started phone and installed app again still the same. Works on computer and another iPhone. I have latest apple software. attempterequest. Still unresolved.
With the help of Arlo support, I finally found a solution to the app being stuck on the blue screen. The underlying problem has something to do with the app reading data from the iCloud database. Here is what worked for me. Go to a place where you have a cellular phone connection only, and no WiFi connection. In the iPhone, go to Setting, iPhone Storage. Scroll down until you find Arlo Secure. Offload the app. When that is completed, reload the app, which is an option on the same screen. Next, still in Setting, go to the very top where you see your name. Go down to iCloud. You will "Apps Using iCloud". Tap Show All. Scroll down until you find Arlo Secure. Toddle it off, so that it is not using iCloud. Next, put your phone in Airplane mode (so that your phone does not have internet access). The open the Arlo app. you should now be able to enter your logon and password, at which point the app should work normally. If this does not work, you can call Arlo support. I had to wait about 15 minutes, but they called me back and were very helpful. When they walked me through the solution is did not work because even though I put the phone into Airplane mode I was still on WiFi. :Later, when I went to a place where I had a cellular connection only and no WiFi, it worked. Hope that helps.
