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Arlo Secure Subscription being charged but can’t access it

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Gaminguy
Follower
Follower

I’m being charged for Arlo secure monthly on my credit card, but I cannot access the program. Who do I get a hold of? How do I fix it?

8 REPLIES 8
StephenB
Guru Guru
Guru

@Gaminguy wrote:

I’m being charged for Arlo secure monthly on my credit card, but I cannot access the program. Who do I get a hold of? How do I fix it?


Are you saying you cannot log into my.arlo.com?

 

Can you log into the app on your phone?

ShayneS
Arlo Moderator
Arlo Moderator

hI @Gaminguy 

 

Are you still experiencing this behavior?

Gstevens3434
Aspirant
Aspirant

Mine is charging me as well and have no subscription. Can you help please?

heatherdroberts
Aspirant
Aspirant

I am also being charged a monthly subscription fee, can't access support because I don't have any active plans, memberships or devices, and yet the only way to remove this monthly fee is to contact customer service. 

BrookeN
Arlo Moderator
Arlo Moderator

@Gstevens3434  and @heatherdroberts  I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

 

 

 


 

heatherdroberts
Aspirant
Aspirant

Thank you. Standing by.

janetflew
Aspirant
Aspirant

I have the same issue. I read that I should sign out of the app and then sign back in. Didn't work. Now I don't have any cameras showing either. I'm very frustrated.

BrookeN
Arlo Moderator
Arlo Moderator

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.