Arlo Secure Subscription being charged but can’t access it

[Gaminguy]

I’m being charged for Arlo secure monthly on my credit card, but I cannot access the program. Who do I get a hold of? How do I fix it?

[StephenB]

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@Gaminguy wrote:

I’m being charged for Arlo secure monthly on my credit card, but I cannot access the program. Who do I get a hold of? How do I fix it?

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Are you saying you cannot log into my.arlo.com?

Can you log into the app on your phone?

[ShayneS]

hI @Gaminguy 

Are you still experiencing this behavior?

[Gstevens3434]

Mine is charging me as well and have no subscription. Can you help please?

[heatherdroberts]

I am also being charged a monthly subscription fee, can't access support because I don't have any active plans, memberships or devices, and yet the only way to remove this monthly fee is to contact customer service. 

[BrookeN]

@Gstevens3434  and @heatherdroberts  I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.

[heatherdroberts]

Thank you. Standing by.

[janetflew]

I have the same issue. I read that I should sign out of the app and then sign back in. Didn't work. Now I don't have any cameras showing either. I'm very frustrated.

[BrookeN]

I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.