App Vs Website are different

[N5XTH]

I am having an issue as the Web Site Version of My.Arlo.com does not agree with the app versions on both my phone and tablet.  Changes made on my phone do not show up on the Web version.  For example - as I write this, my system is in Standby mode.  On the Web version nothing is highlighted.  

 When I move to Routines, it is only showing one and that cannot be edited or deleted.  

 I have had some other issues which this board has been extremely helpful with but this one bothers me a bit.  Any suggestions//

[N5XTH]

Sorry wrong screenshot on the previous post.  Home screen should be this....

 

[StephenB]

What happens when you click on "Automations" in your bottom screen shot????

[N5XTH]

Nothing - the 'wheel' turns but nothing else.   

[StephenB]

The dashboard on the website can be set up differently from the dashboard on your phone, so nothing is wrong there.

This is what I see:

[N5XTH]

This concerns me because this is in direct conflict with changes I have made.  This morning, for example, the move from Arm Home to Stand By did not occur.  The move to Arm Home from Stand By did occur last night, but I did not receive any notification of this.  

Is there a way to clear out my account and let me start over so any conflicts are eliminated?  The fact that I cannot maneuver through the Web Site version is deeply concerning to me.  

Thoughts?

[StephenB]

---

@N5XTH wrote:

This morning the move from Arm Home to Stand By did not occur.  

---

Did you double-check the enable list for your "Day" automation?

---

@N5XTH wrote:

This concerns me because this is in direct conflict with changes I have made. 

---

Are you browsing to my.arlo.com on a PC?

Are you using the same account credentials that you are using on the phone?

[N5XTH]

Unfortunately nothing worked either last night or this morning.  I am extremely frustrated.  I am going to repost this showing every possible screenshot but I still believe there is an issue in the fact that the web based version (my.arlo.com) is in complete disagreement with what I have tried to do and WON'T allow me to do anything on the site.  I would love to have that info deleted so I can properly start over again.  

[BrookeN]

@N5XTH can you double check that the app version as well as the web version are both signed into the exact same email?

[N5XTH]

The web-based application is using Version 6.1.1 (Dated June 12, 2025)

My Android version is using Version 6.1.2_28882 (Dated June 4, 2025)

Both are signed in the same

[BrookeN]

Are you the main user or the authorized user?

[N5XTH]

I am the primary user.  

[BrookeN]

I have passed this information onto our development team. I will update you as soon as possible. 

[BrookeN]

@N5XTH please delete any automations that you currently have. And then create them again, however create them only from the mobile device. Do not create them within the web browser. Let me know if that works. 

[N5XTH]

I have never been able to create new automations on the website.  

[Adam_B]

hello @N5XTH   

Please recreate your automation on your Android device and do not touch them on the web. The issue you are facing has a fix coming, but in the meantime, as long as you use one platform to manage your automation, it should work as expected. 

Please let us know if you continue to have issues.